Warranty Policy

At Joulvert, we stand behind our electric bikes and want you to have the best possible experience with your purchase. That’s why we offer a comprehensive warranty that covers any potential manufacturer’s defects.

Warranty Policy

At Joulvert, we stand behind our electric bikes and want you to have the best possible experience with your purchase. That’s why we offer a comprehensive warranty that covers any potential manufacturer’s defects.

Joulvert guarantees each new Joulvert electric bicycle frame, electric scooter frame, parts, or accessories against structural defects in manufacturing and materials for a period of one-year from the date of delivery. Proof of purchase must be provided to Joulvert for all warranty claims and the Joulvert Standard Warranty Procedure must be followed, as outlined below.

Only the individual components themselves are covered by the Joulvert Standard Warranty Policy, therefore component replacements do not constitute a full electric bike replacement, or a refund provided Joulvert has been given the opportunity to repair any damaged components back to working condition. The removal, assembly and/or tuning requirements of the component is a cost that the customer is responsible for. Any further costs incurred, or inconvenience experienced as a result of the loss of use of the Joulvert product, is not covered by Joulvert. Any replacement components do not constitute a new 1-year warranty period, instead the replacement components are covered by the Joulvert Standard Warranty Policy for 1-year from the original date of delivery to the customer.

Joulvert reserves the right to use substitute components of same value and manufacturing standard in the case that the original component is not available.

The following conditions must be met by the customer, in order for a Joulvert product to be eligible for an effective warranty.

  • Joulvert product purchased directly from Joulvert or one of Joulvert’s authorised retailers
  • Transfer of ownership for the product has not occurred
  • The product has been assembled by a professional bike technician. Any components damaged by inaccurate assembly are not covered by the Joulvert Standard Warranty Policy
  • The product is used exclusively on well-maintained roads and bicycle trails
  • The customer is legally entitled to use an electric bike or scooter
  • The customer is under the product capacity limit

Lithium-Ion Battery Policy

All Joulvert Lithium-Ion Batteries are covered against any manufacturing defects, defects present themselves within the first 60 miles of riding, so the customer must report any issues within the first 60 days of use to ensure the cost is covered by warrant for all parts and labour associated with a Joulvert Lithium-Ion Battery replacement or repair. Joulvert reserves all rights to identify and diagnose manufacturing defects within a Joulvert Lithium-Ion Battery.

Standard Warranty Policy Exclusions

The Joulvert Standard Warranty does not cover the following exclusions and is voided provided any of the following conditions are met by the customer.

Normal Wear and Tear (defined below)

  • Damage or failure from abuse, neglect, misuse, or accident
  • Damage or failure from improper assembly of the product
  • Damage or failure from any off road use of the product, for which it is not intended
  • All warranties are voided following installation of any third-party electrical systems, parts or accessories
  • Damage or failure of the electrical system from improper charging of the battery or use of any charger or battery system not supplied by Joulvert
  • All warranties are voided following use of the product on the Black Rock Desert
  • Damage or failure from commercial use
  • Damage or failure from any use that is not the reasonable intended use of the product

Wear and Tear refers to any damage that is caused as the result of normal use of the product over time, it is inevitable by nature and therefore is not covered the Joulvert Standard Warranty Policy. Wear and Tear includes cosmetic and non-cosmetic damage to the product. The performance of the product is going to degrade over time and therefore inevitable erosion in mechanical or battery performance is not covered under the Joulvert Standard Warranty Policy. The following is a non-exhaustive list of components that are considered Wear and Tear items excluded from the Joulvert Standard Warranty Policy.

  • Brake Levers, Cables, Calipers, Pads and Rotors
  • Headset, Hub, and Wheel Bearings
  • Electrical or Mechanical Cables
  • Tires and Inner Tubes
  • Rims
  • Derailleurs, Chains, Gear Shifters and Cassettes
  • Spokes
  • Battery Charging and Discharging Ports and Plugs
  • Handlebar Grips
  • Seat and Seat Post
  • Front and Rear Suspension Shocks (if applicable)

    Standard Warranty Procedure

Joulvert will cover labor and parts within a 30-day period of delivery of the product to the customer, in the case that the customer is not within proximity of a Joulvert Repair Shop or Joulvert Authorised Repair Shop then a standard labor credit will be provided to the customer so they can complete the repair at more convenient third-party location. The customer must allow for Joulvert to ship the replacement component before authorising any repair, then attempting to invoice Joulvert for the non-authorised replacement part.

Any damage or failure of components experienced as a result of shipping must be reported within 3 business days to Joulvert. Joulvert is committed to working together with the customer to seek any compensation from the shipping provider, but Joulvert itself, is not responsible for any damages to have occurred as a result of shipping.

After the initial 30-day period, Joulvert will provide the customer with any replacement parts covered under warranty, but will not be responsible for any labor associated with installing the replacement part. If the customer or any third-party technicians are unable to replace the damaged part, the product can be shipped to Joulvert, but any costs associated with shipping are to be borne by the customer. Any associated costs to the repair will also be borne by the customer.

Joulvert reserves all rights to determine whether a component is eligible for replacement under warranty, and therefore the customer must provide satisfactory evidence in the form of photographs and video over email to the Joulvert support team. Their information can be found on the Contact Us Page.

Joulvert Black Rock City Playa Warranty Policy

The exclusive pricing offered to burners acts as an exemption from the standard Joulvert Warranty Policy. However, Joulvert does remain committed to repairing any manufacturing defects that are present on the bike at point of delivery to the Reno Pop-Up location.