At Joulvert, we stand behind our electric bikes and want you to have the best possible experience with your purchase. That’s why we offer a comprehensive warranty that covers any potential manufacturer’s defects.

Joulvert guarantees each new Joulvert electric bicycle frame, electric scooter frame, part, or accessories against structural defects in manufacturing and materials for aperiod of one-year from the date of delivery. Proof of purchase must be provided to Joulvert for all warranty claims and the Joulvert Standard Warranty Procedure must be followed, as outlined below.

Only the individual components themselves are covered by the Joulvert Standard Warranty Policy, therefore component replacements do not constitute a full electric bike replacement, or a refund provided Joulvert has been given the opportunity to repair any damaged components back to working condition. The removal, assembly and/or tuning requirements of the component is a cost that the customer is responsible for. Any further costs incurred, or inconvenience experienced as a result of the loss of use of the Joulvert product, is not covered by Joulvert. Any replacement components do not constitute a new 1-year warranty period, instead the replacement components are covered by the Joulvert Standard Warranty Policy for 1-year from the original date of delivery to the customer.

 Joulvert reserves the right to use substitute components of same value and manufacturing standard in the case that the original component is not available.

The following conditions must be met by the customer, in order for a Joulvert product to be eligible for an effective warranty.

Standard Warranty Policy Exclusions

The Joulvert Standard Warranty does not cover the following exclusions and is voided provided any of the following conditions are met by the customer.

Wear and Tear refers to any damage that is caused as the result of normal use of the product over time, it is inevitable by nature and therefore is not covered the Joulvert Standard Warranty Policy. Wear and Tear includes cosmetic and non-cosmetic damage to the product. The performance of the product is going to degrade over time and therefore inevitable erosion in mechanical or battery performance is not covered under the Joulvert Standard Warranty Policy. The following is a non-exhaustive list of components that are considered Wear and Tear items excluded from the Joulvert Standard Warranty Policy.

Joulvert
Standard Warranty Procedure

Joulvert will cover labor and parts within a 30-day period of delivery of the product to the customer, in the case that the customer is not within proximity of aJoulvert Repair Shop or Joulvert Authorised Repair Shop then a standard labor credit will be provided to the customer so they can complete the repair at more convenient third-party location. The customer must allow for Joulvert to ship the replacement component before authorising any repair, then attempting to
invoice Joulvert for the non-authorised replacement part.

Any damage or failure of components experienced as a result of shipping must be reported within 3 business days to Joulvert. Joulvert is committed to working together with the customer to seek any compensation from the shipping provider, but Joulvert itself, is not responsible for any damages to have occurred as a result of shipping.

After the initial 30-day period, Joulvert will provide the customer with any replacement parts covered under warranty, but will not be responsible for any labor associated with installing the replacement part. If the customer or any third-party technicians are unable to replace the damaged part, the product can be shipped to Joulvert, but any costs associated with shipping are to be borne by the customer. Any associated costs to the repair will also be borne by the customer.

Joulvert reserves all rights to determine whether a component is eligible for replacement under warranty, and therefore the customer must provide satisfactory evidence in the form of photographs and video over email to the Joulvert support team. Their information can be found on the Contact Us Page.